Complaints Resolution Officer

Principal: Subscribe or log in

Location: Basildon

Region Greater-London, South East, East of En..

Duration in months: 6

Indication hourly rate: € 28 - € 32

Hours per week: 35

Level of education: Further education

Last update: 22 October 2026

Sector: Staffing & Business Services

Some information and the ability to respond are only available to logged-in interim professionals.

Apply to this assignment

Human resources management (general) Recruitment & Sourcing HR Consultancy

Profile of the suited interim professional:

Experience investigating and resolving complex complaints within a housing association, local authority or social housing environment.

Strong knowledge of the Housing Ombudsman Complaint Handling Code.

Experience managing Housing Ombudsman enquiries, investigations and determinations.

Good understanding of housing legislation, consumer standards and landlord responsibilities.

Experience handling Stage 1 and Stage 2 complaints.

Experience preparing responses to Councillor and MP enquiries.

Experience identifying service failures, recommending remedies and driving service improvements.

Excellent report writing, letter drafting and case management skills.

Strong analytical, investigative and problem-solving abilities.

Ability to manage a complex caseload while meeting strict deadlines.

Experience working with multiple stakeholders and operational teams.

Strong customer service skills with a resident-focused and solution-oriented approach.

Experience monitoring actions and ensuring commitments arising from complaints and Ombudsman cases are delivered.

Offered hourly rates

No data known

Short company profile:

Tasks & responsibilities:

Continue on Planet Interim